FAQ

Pre-sales

What is web hosting?

  • A Storage space that you use to save your website file and databases, and the scripts that your site run on. It differ from your personal computer, it has a high specs, high speed, powerful processors, connected via high-speed internet source to make it easier for your website visitors.

How to choose the best hosting plan for my website?

  • According to your website size, if you planning to host a personal website, or a personal blog, the best choice is shared hosting. If you have a medium-sized website, then we recommend the VPS. But if you running a huge website, or a corporation online portal, then you may want to have your own dedicated server, also the code used for your website, and your visitors rate.

Is there a guarantee for hosting status?

  • We guarantee that your website will be live 99%

What is the Saudi Arabian hosting?

  • It’s a service provided by EXAHost to enhance the browsing for the Saudi Arabian and gulf visitors. Via a data center inside Saudi Arabia.

How to make sure that my data is safe?

  • EXAHost uses a certain security measures to ensure that your data is safe, inside and outside the premises, securing the data and the actual infrastructure.

About EXAHost

Why EXAHost is the best choice for hosting my website?

  • At EXAHost, we offer a complete service, complete solutions for your web0based business:
  1. 24/7 Technical support.
  2. Direct access to customer service and technical support.
  3. Our engineers are ready for your question and inquires.
  4. We respond to you in 15 min. Max.
  5. We continue follow up unfinished tickets to make sure that everything working probably.
  6. EXAHost uses a powerful hardware with an Up-to-date specification, and a periodic maintenance.
    for more information, please contact our team.Click Here

Since when EXAHost working it the Arabic webhosting market?

I want to check some website EXAHost hosted?

Will EXAHost place advertisements on my website?

  • No, EXAHost will never place any advertisements on your website.

Can EXAHost refuse hosting my website?

  • Yes, EXAHost can refuse hosting any content that conflicts with its policy and/or illegal content. , More

Services

What’s the difference between Windows hosting and web hosting?

  • Linux is open-source system, free installing and updating, perfect for PHP and databases in SQL and PostgreSQL. And supports CPanel famous tool.Windows perfect for .Net and MsSQL databases, and Plesk control panel.

When we purchase a server, how much time to activate?

  • Ten minute max. After the full payment. In dedicated servers it takes 3-5 working days to activate.

How to purchase SSL certificate from EXAHost?

Can I use my SSL certificate on more than one domain?

  • If you used a Wild Card certificate, yes.

I requested and registered a domain name, can I cancel?

  • No, once you registered the domain you can’t undo the transaction.

I registered a wrong domain name, with a typo, can I cancel?

  • No, it’s your responsibility to make sure that the domain name the write one, and spells right. The process requires to type the exact domain you want to register inside a ticket on EXAHost website.

Can I transfer a website to EXA server?

  • Yes, our technical support team can do that for you ASAP.

What’s the Back-up service from EXAHost?

  • Our team makes a periodic copying your data: monthly, weekly, and daily. In shared- hosting plans, you get service within the package, if you had VPS or Dedicated server plan, you can adjust your back-up plan as you need.

Sales and billing

Can I cancel any hosting plan?

  • Just for the shared hosting, you can get a refund in the first 30 days.

How do you accept payment?

  1. Al-rajhi bank
  2. NCB Bank
  3. PayBal
  4. Western Union

How can I upgrade my plans?

Is there any hidden fees?

  • No.

How can I view my invoices?

  • Via your client area at EXAHost website.

More information?

I have other question...

  • If you have any inquires, or for any further information, contact with our EXAHost customer service team Click Here.